30 day 100% Unconditional money back guarantee!
If a customer is delivered the wrong item, they may exchange it for the correct one. In this circumstance, please email us within 5 days of having received the package for an exchange authorization number. All you must do is send the product back in its original state.
Upon receiving new shipments we always examine our merchandise for damages and defects. Please note that it is also your responsibility to make sure everything is satisfactory. All defects must be reported within 30 days in order to receive your replacement.
Note – Exchange (Shipping Error or Defect):
Customer satisfaction is our number one goal and while other businesses do not issue a refund on DVD products, we are continuously doing refunds and exchanges in satisfactory level. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund.
Simply contact our store to receive instructions on returning your purchase. Please provide us with the purchase information -- order number, customer name, and customer phone number.
Orders are processed for shipment during normal business hours only (8am - 4:30pm, Mon - Fri, excluding Holidays).
The customer is responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.
If a package is returned to our facility without reason, we will contact you via email and/or telephone to resolve the issue in a timely fashion.
UPS deliveries are NOT available to PO Boxes or APO addresses.
UPS does NOT deliver on Saturdays or Sundays.
If you will receive a video that is defective or improperly manufactured, return it to us with a copy of the invoice and an explanation of the defect within 30 days and it will be replaced with an acceptable copy of the same title. Videos are not exchangeable. We reserves the rights to impose a restocking fee of up to 20% on titles returned that are not defective.
Items need to be in original packaging for returns.
The following conditions apply:
After you contact us we will send you a Return Merchandise Authorization (RMA) number. The RMA number will last for a maximum of 15 days. We will not accept exchanges and refunds with invalid or missing RMA numbers. Mark RMA numbers clearly on the shipping package. Include a copy of your invoice and specify whether a return or an exchange is desired. If the returned item does not satisfy our return policy requirements, it will be shipped back at the customer's expense.
All purchased items that are unused, unaltered, and within their original packaging can be returned within 30 days of receipt. Custom products cannot be refunded. Defective videos can only be replaced with another of the same title.
The packaging must be intact: Adding labels, damaging, or allowing damage to the packaging will result in forfeiture of the refund/replacement request. If the returned item does not satisfy our return policy requirements, it will be shipped back at the customer's expense. All products must be shipped for technical inspection before refund will be issued. For instructions on how to send to "www.xmasdvdset.com Technical Inspection Department" closest location contact us via email. A full refund (after a product inspection), minus our actual ship cost(which is always more than $9.99) and a 15% restocking fee, will be tendered, or a replacement can be requested. You are responsible for shipping the package back to us.
We reserve the right to update or modify these Terms and, any additional terms, codes of conduct or guidelines, without prior notice. You are responsible for regularly reviewing these Terms and your continued use of the Websites constitutes your agreement as to all such updated or modified terms.